A good travel agency doesn't sell you a holiday — it listens to what you actually want, fills in the gaps you hadn't thought of, and hands you an itinerary that feels like it was designed for exactly your family, your pace and your idea of a great trip. The difference between a generic package and a customised holiday can mean paying the same amount for twice the experience.
Singapore has no shortage of travel agencies, but the ones that genuinely specialise in customised packages — rather than simply rebadging a group tour with your names on it — are a shorter list. This guide covers eight agencies that have earned their reputation for tailored travel, sorted by positioning so you can quickly identify who is right for your specific kind of trip.
Quick orientation: The 8 agencies below range from Singapore's largest full-service travel group to boutique specialists with under 10 consultants. All Singapore-based, all STB-licensed (verify current licence at stb.gov.sg before booking). For customised packages specifically, the most important question to ask is not "what package do you have?" but "will you build me something from scratch?" — the agencies on this list will say yes.
| Agency | Best traveller type | Specialty | Budget tier |
|---|---|---|---|
| Chan Brothers Travel | All travellers | Widest destination range + FIT | Mid – Premium |
| Intriq Journey | Luxury families & couples | Asia luxury, truly tailor-made | Luxury |
| Scott Dunn Singapore | Ultra-premium couples & families | Worldwide bespoke, award-winning | Ultra-luxury |
| Dynasty Travel | Families & professionals | 100+ countries, bespoke multi-continent | Premium |
| CTC Travel | Families & group tours | Europe + Asia + Middle East | Mid – Premium |
| WTS Travel | Families & group bookings | Largest retail network, cruises | Mid-range |
| Tailwinds Travels | Muslim families & professionals | Halal-friendly, Europe + Middle East | Mid – Premium |
| EU Holidays | Europe-focused families | Europe specialist, FIT + small groups | Mid – Premium |
Chan Brothers Travel — Singapore's Most Established Travel Group
Over 50 years. The widest destination range. A dedicated FIT customisation arm. One very recognisable name.
Chan Brothers Travel is Singapore's most widely recognised travel brand — and its longevity (over 50 years in business) reflects a genuine track record rather than just marketing reach. What makes it relevant to a customised holiday guide is the Customised Easy Holidays product: a Free and Independent Travel (FIT) service where consultants build a package around your specific dates, preferred accommodation tier, travel pace and interests, rather than slotting you into an existing group itinerary. The broader Chan Brothers Group also includes Prestige by Chan Brothers for ultra-luxury bespoke travel, and Chan's World Holidays for off-the-beaten-track and Muslim tours.
Best for: Families and professionals who want the reassurance of Singapore's biggest travel brand — broad destination choice, competitive pricing through bulk buying power, and a physical office they can walk into. Strong for Asia, Japan, Europe, Australia and emerging destinations like Bhutan and Uzbekistan (via recent charter partnerships).
Standout: Chan Brothers regularly runs travel fairs and charter flight exclusives that give genuinely competitive rates vs booking independently — worth watching their calendar if your dates are flexible.
How to start: Visit their main branch (150 South Bridge Road, Fook Hai Building) or book a consultation online. For luxury customisation, speak specifically about Prestige by Chan Brothers.
Intriq Journey — Asia's Luxury Tailor-Made Specialists
When "customised" means the itinerary reflects exactly how you travel — not a template with your name inserted at the top.
Intriq Journey occupies a specific and well-defined space: luxury tailor-made travel, primarily across Asia, built around the assumption that you've already been to the obvious places and want something more. Their Travel Specialists have deep first-hand knowledge of their destinations, and the agency's membership programme provides combined buying power for genuine added-value amenities — complimentary room upgrades, airport transfers, exclusive dining experiences and curated shore excursions — at no extra cost. The reviews on Google are notably personal, with clients naming specific consultants who coordinated everything from domestic flights to surprise room upgrades mid-trip.
Best for: Couples and families who travel once or twice a year and want that trip to be genuinely special — safari in Kenya, a private villa in Japan, a curated Bhutan itinerary — with a consultant who stays engaged from planning through to return. Frequently cited for handling special requests (anniversary surprises, special dietary needs, accessibility requirements) with care.
Standout: The membership model means their clients often get hotel perks equivalent to loyalty status upgrades — a real tangible benefit for travellers who don't hold individual hotel programme status.
How to start: Contact via website for an initial consultation. Be as specific as possible about past trips, what worked, what didn't, and what you're hoping to feel on this one — that specificity is what their consultants work best with.
Scott Dunn Singapore — The Award-Winning Luxury Travel House
Since 1986. If Robb Report Singapore readers trust them, the bar is high — and they clear it.
Scott Dunn has been a trusted recommendation in Robb Report Singapore for its bespoke itineraries, and the Singapore office brings their 38-year luxury travel pedigree to the region. Their model is entirely first-hand: Travel Specialists have personally visited the destinations they recommend, and the design process starts with your travel goals, not their inventory. Alpine ski chalets, remote African safari lodges, private island escapes in the Maldives, multi-generational family adventures — the brief can be as open or as specific as you want. The 24/7 in-destination support means something actually goes wrong: they handle it while you're still at dinner.
Best for: Travellers for whom the most important metric is not price but quality of experience — honeymoons, milestone anniversaries, luxury family travel where getting it right matters more than saving a few hundred dollars. Their cancellation flexibility is also notably better than most.
Standout: Genuine first-hand destination knowledge from consultants who've stayed in the properties they recommend. That's rarer than it sounds in agency travel.
How to start: Contact the Singapore office for an initial conversation — they encourage you to describe your ideal trip rather than pick from a catalogue. Their website has destination inspiration grouped by travel style rather than price tier, which is a useful starting point.
Dynasty Travel — Bespoke Journeys Across All 7 Continents Since 1978
Creativity, detail and genuine curiosity about what you want — in the business since before most of their clients were born.
Dynasty Travel has been crafting bespoke travel experiences since 1978, and the 47-year track record shows in the depth of their destination knowledge. They cover over 100 countries across all seven continents, with a strong reputation for building itineraries that go beyond the standard checklist — curating experiences with creativity and attention to detail rather than simply assembling flights and hotels. Whether you want a private tour of Cappadocia, a customised family circuit of New Zealand, or an off-the-beaten-track Turquoise Coast cruise, their consultants approach the brief with genuine enthusiasm for getting it right.
Best for: Families and professionals who want expert curation of less-trodden destinations — Türkiye, Jordan, South America, Central Asia, Scandinavia — where a consultant with genuine knowledge makes a real difference. Also strong for multi-generational family travel where coordinating different age group interests requires experience.
Standout: Their approach to destination curation goes beyond the obvious tourist trail. If you've done Japan twice and want to see a different side, or want a private guide rather than a group, this is the right conversation to have.
How to start: Call or walk into one of their Singapore branches. Bring a destination wish list and an open mind — their consultants often suggest extensions or additions their clients hadn't considered.
CTC Travel — Competitive Packages With Personal Consultants
Competitive pricing across Asia and Europe, a hands-on consultant team, and a WhatsApp number that actually works.
CTC Travel is a well-established Singapore agency with a strong following among families planning Asia and European holidays — known for competitive package pricing, a personal consultant approach and the kind of responsive communication (their WhatsApp line is actively staffed) that larger agencies sometimes lose at scale. Their group tours cover popular Asian and European circuits in depth, and for FIT travellers, their consultants will put together a customised itinerary around your preferred pace, accommodation tier and must-see list. They're particularly popular for Egypt, the Middle East and European multi-country circuits.
Best for: Families and first-time international travellers who want the security of a well-established agency, good value packaging and the ability to speak directly with a consultant who knows the destination. Particularly strong for Egypt, Türkiye, Europe and cruise packages.
Standout: The WhatsApp number (+65 9777 0960) is genuinely useful — responsive communication during trip planning is something agencies often promise and don't deliver. Repeat customers cite the consultant relationship as the main reason they return.
How to start: Walk into the People's Park Centre branch or reach out via WhatsApp. Have your destination, travel dates and a rough per-person budget ready — it speeds up the consultation significantly.
WTS Travel — Singapore's Largest Walk-In Travel Network
8 outlets islandwide, regular promotions, and a booking process the whole family can walk through together.
WTS Travel runs one of the densest travel retail networks in Singapore — 8 outlets across the island — and the walk-in model is genuinely useful for families who want to sit down, look at itinerary options on a big screen and ask questions in person before committing. They're a strong choice for cruise bookings (Royal Caribbean exclusives and group fares are a regular feature), China tours, Korea, Japan and European packages, and they run a busy calendar of travel fairs with promotional pricing. For customised FIT packages, their consultants work with your dates and preferences, though their group-tour strengths are where they're most competitive.
Best for: Families who prefer face-to-face planning, seniors booking group tours, and anyone wanting a cruise package where WTS frequently offers group pricing that's difficult to beat. The 8-outlet network means there's likely a branch near where you live or work.
Standout: Their travel fairs are among the best-attended in Singapore — check their calendar before you book anything, as promotional fares during fairs can be meaningfully cheaper than standard booking.
How to start: Find the nearest outlet on their website and walk in during a weekday for the least waiting time. For cruises specifically, ask about upcoming Royal Caribbean in-house fair dates — discounts are substantial.
Tailwinds Travels — Personalised Packages With Halal-Friendly Expertise
The modern boutique agency that builds from your preferences up — not packages down. Halal-certified itineraries included.
Tailwinds Travels is a boutique agency that positions itself around a simple difference from the traditional agency model: they don't push you toward fixed packages. Instead, the consultation starts with who you are and what you want — your travel style, comfort requirements, halal needs, visa situation — and builds from there. Their particular strength is in halal-friendly itineraries across Europe (Italy, Switzerland, France) and the Middle East (Dubai, Oman, Saudi Arabia), with private guides and curated experiences for Muslim travellers who want well-organised holidays where finding halal food isn't an afterthought. They also provide visa application support as part of the service.
Best for: Muslim families and professionals wanting halal-certified itineraries where every detail — accommodation, transport, dining — has been specifically considered. Also a strong choice for professionals who want a boutique agency that doesn't process them like volume business.
Standout: The visa assistance is a genuine differentiator — Schengen visa applications and Middle East documentation can be stressful, and having an agency that handles this as part of the package removes a significant planning friction point.
How to start: Contact via website for an initial discussion. The more detail you share about your travel preferences, dietary requirements and must-have experiences, the more specifically they can build your itinerary.
EU Holidays — Singapore's Europe Holiday Specialists
If Europe is the destination, EU Holidays has been curating those journeys from Singapore longer than most.
EU Holidays has built its reputation specifically around European travel from Singapore — and that specialist focus shows in the depth of their destination knowledge. While most generalist agencies treat Europe as one category, EU Holidays understands the meaningful difference between a self-drive Loire Valley itinerary, a Scandinavia rail trip, a Mediterranean villa-and-ferry circuit and a central Europe river cruise. They offer both customised FIT packages and small-group departures, with a team that has personal familiarity with European hotels, transport networks and seasonal considerations that matter when you're planning a significant trip.
Best for: Families and couples whose primary destination is Europe and who want a specialist rather than a generalist — particularly for complex multi-country itineraries, European rail passes and river cruises where the routing and timing require real knowledge.
Standout: Their small-group departures combine the social aspect of group travel with tighter group sizes — a useful middle ground for Singapore families who want a structured Europe trip but don't want to be on a coach with 40 strangers.
How to start: Contact EU Holidays with your target European countries, travel window and group composition (adults, children, ages). Their consultants build itineraries around travel pace and interest rather than fixed tour codes.
Questions to Ask Every Agency Before You Book
A customised holiday package is only as good as the conversation that produces it. These questions separate agencies that genuinely customise from those that reskin a fixed tour:
Your pre-booking checklist
- ✦Will you build this itinerary from scratch? The answer should be yes, not "we have a package that's close to what you're describing."
- ✦Has your consultant personally visited this destination? First-hand knowledge produces meaningfully better recommendations than brochure research.
- ✦What is included in the quoted price — and what is not? Transfers, porterage, entrance fees, single supplements, local guides — confirm what's in before you compare.
- ✦Is the agency STB-licensed? Singapore Tourism Board licensing provides consumer protection. Verify at stb.gov.sg before paying any deposit.
- ✦What is the cancellation and refund policy? School holidays and peak periods often carry more restrictive terms — confirm in writing before signing.
- ✦Who is my point of contact during the trip? A local 24/7 contact number in destination is the difference between a crisis managed and a holiday ruined.
- ✦How do you handle special requirements? Halal food, accessibility needs, medical conditions, children's pacing, connecting room requirements — test their response here.
What does a "customised" package actually mean?
In the Singapore travel market, the word "customised" covers a wide spectrum. At the minimal end, it means choosing your own flights and adding hotel nights to a fixed tour code. At the full end, it means a consultant designs your entire itinerary — accommodation, routing, transport, guides, activities and pacing — around your specific preferences and constraints. The agencies on this list offer genuine customisation, but always clarify which level you're getting and ask to see a sample itinerary before committing to a deposit.
Frequently Asked Questions
What is the best travel agency in Singapore for customised packages?
It depends on your destination and budget. For luxury customised travel across Asia, Intriq Journey and Scott Dunn are the top picks. For a broad range of destinations at mid-to-premium pricing, Chan Brothers and Dynasty Travel are the most established. For Europe specifically, EU Holidays offers deep specialist knowledge. For halal-friendly customised itineraries, Tailwinds Travels is the strongest choice.
How much does a customised holiday package from Singapore cost?
Customised packages vary widely by destination, duration and accommodation tier. A 7-day customised Southeast Asia family package might start from S$1,500 to S$2,500 per person. A 10-day Europe customised FIT trip with mid-tier hotels runs roughly S$3,000 to S$5,500 per person. Luxury packages to Africa, the Maldives or a Japanese private journey start from S$5,000 and above per person. Always get an itemised quote so you can compare what is actually included.
Is it better to book through a travel agency or directly online?
For straightforward city breaks, booking direct (flights + hotel separately) is often cheaper and faster. For multi-country itineraries, family travel with special requirements, destinations where local knowledge matters (Japan's ryokans, Bhutan's restricted entry, African safaris), and anywhere you want in-destination support if things go wrong, a specialist agency consistently delivers better value than the DIY approach — not always in price, but in quality and peace of mind.
How do I know if a Singapore travel agency is legitimate?
Verify that the agency holds a current Travel Agent Licence from the Singapore Tourism Board (STB) at stb.gov.sg. Licensed agencies are required to hold insurance that protects deposits in the event of bankruptcy. Avoid agencies that cannot provide their STB licence number, or that request full payment before issuing any documentation.
Which travel agencies in Singapore specialise in halal travel?
Tailwinds Travels specialises in halal-friendly itineraries with Muslim-specific planning (halal dining, prayer facilities, modest accommodation) for Europe and the Middle East. Chan's World Holidays (part of the Chan Brothers Group) also offers Muslim tours. Always confirm halal certification of specific hotels and dining options directly with the agency before booking.
Your next holiday deserves more than a template.
Pick the agency that matches your travel style, ask the right questions, and get an itinerary that actually fits your family — not the next one on the list.
Browse All Travel Guides →Information about agencies, packages and pricing is accurate at the time of writing (June 2026) and subject to change. Always verify current STB licence status at stb.gov.sg, confirm package inclusions in writing, and read the full terms and conditions before paying any deposit. Package prices, destinations and consultant availability change regularly — contact each agency directly for current quotes.
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